Conflicts with youth welfare services?
Professional support in conflicts
We also support you as a professional in your work.
Conflicts with youth welfare services?
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As a supra-regional ombudsman’s office, BerNi is not assigned to any healthcare sector.
For professionals and those seeking advice this means:
Please look on the map for your regional ombudsman's office and first contact the local contact person."
If you work as an educational professional in child and youth welfare with young people and their families, or if they are in conflict with third parties in the context of youth welfare, you can of course also contact the regional ombudsman offices on their behalf.
You would like specialist information on ombudsman advice according to Section 9a SGB VIII and the special features of the Lower Saxony Ombudsman. Please feel free to contact us.
Stay up to date
Under News you will find
the case law and legislation on important issues of youth welfare
Events and dates
The supra-regional ombudsman’s office BerNi is not an external complaints office
Our supra-regional ombudsman's office is not an external complaints office within the meaning of Section 45 Paragraph 2 No. 4 of the Social Code Book VIII.
The work of these bodies requires different approaches, methods and requirements than ombudsman support for young people and their families in the event of conflict with public and private youth welfare providers.
As a supra-regional ombudsman's office, we are not assigned to any care area.
For those seeking advice this means:
Please look on the map for your regional ombudsman's office and first contact the local contact person.
The supra-regional ombudsman's office for child and youth welfare services BerNi is committed to proactive, needs-based and, above all, legal child and youth welfare services in Lower Saxony.
As a supra-regional ombudsman’s office, we are tasked with:
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The development of uniform quality standards for ombudsman advice together with the regional ombudsman offices
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Providing support to regional ombudspersons in complex case constellations
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Ensuring regular exchange of experiences between all Lower Saxony ombudsman offices
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Organisation and implementation of regular training courses for ombudspersons
Those seeking advice such as children and young people, parents, foster parents and legal guardians as well as professionals can find information here about:
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Services offered by regional ombudsmen and contact options
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Answers to frequently asked questions about problems related to child and youth welfare
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Relevant case law and legislation
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Current information and dates for professionals
Since August 2023, we have been supported by the state of Lower Saxony to ensure that we have the ombudsman services that meet demand. Our office is in Hanover.
BerNi is a contact point for the whole of Lower Saxony that is independent of the interests of public and private bodies and assumes the tasks of a higher-level coordination and advisory body.
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BerNi is a contact point for the whole of Lower Saxony that is independent of the interests of public and private bodies and assumes the tasks of a higher-level coordination and advisory body."
The supra-regional ombudsman’s office BerNi
BerNi is a contact point for the whole of Lower Saxony that is independent of the interests of public and private bodies and assumes the tasks of a higher-level coordination and advisory body.